Thank you for choosing Beyond AF for your skincare and beauty needs! We would love to hear from you to answer questions and give recommendations about our products!

Beauty Advisors & Customer Service Representatives

We have Beauty Advisors ready to assist with advice about our products. We are also here to help if you have a question about an order or a return. You may also stop in to one of our About Faces locations to have any of your questions answered and to schedule a professional consultation.

Our Stores and Spa Location

See Our Locations for hours, locations and the local phone number.

If you still can’t find the answer you’re looking for, please feel free to get in touch with us by submitting a contact form. Please allow 24-48 hours for a response. For more immediate customer service questions email us during business hours at [email protected].

Email[email protected]

Phone: 410-828-0126

Customer Service Email and Phone Hours

Monday – Friday
9:00 am – 6:00 pm EST

Closed on the following holidays: Easter, Thanksgiving, Christmas Day and New Year’s Day.

Corporate Address

110 West Rd., Suite 222
Towson, MD 21204

How To Check Your Order Status

You should receive email order updates throughout the fulfillment process for when the order has been received and when it has been shipped with a tracking number.

If you did not receive an order status email and you created a account during the checkout process, simply log in to your account and select the Orders option and the order number to see where your order is in the fulfillment process.

If you did not receive an order status email and you did not create a account during the checkout process, please check your clutter/junk mail folders and email [email protected] for your order status update.

Please note: If you send an e-mail about your order, please be sure your message includes your order number and the name under which the order was placed.

Order Modification and Cancellation Requests

To request an order modification or cancellation please email [email protected] and submit your request.  We fulfill all orders as quickly as possible and if you order has not yet been completed we will attempt to make your modification or cancellation prior to shipment.