Our Return Policy
Not satisfied with your purchase? Please review our returns policy below for information on returning your BeyondAF.com online purchase.
We gladly accept returns on products that are new or in gently used condition.
Money Back Guarantee
If you are unhappy with your purchase for any reason contact us within 30 days of purchase and we will give you the option to either return that item for a refund or store credit so that you can find the right product for you.
No Questions Asked Return Policy
If you have passed the 30 day Money Back Guarantee and are unhappy with your purchase for any reason, contact us within 90 days from the day you received your product and we will give you a store credit so that you can find the right product for you.
If your product has broken glass or is leaking liquid, please email our customer service team at [email protected] with a picture of the damaged item to arrange for a replacement to be sent to you.
BeyondAF products can be returned free of charge to your local store or by mail.
Products may be returned or exchanged at any one of the About Faces store locations with a valid receipt for FREE. Visit our Store Locator to find a location near you.
A return label will be provided to you when you request a return. Contact us by email to receive a replacement shipping label at [email protected].The standard return shipping cost for BeyondAF is $6.95 for USPS Priority Mail.
If you prefer, you may ship the products you wish to return using your preferred shipping carrier. All returns should be sent to BeyondAF.com by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
Please ship all returns to:
BeyondAF – Shipping Department
110 West Rd
Towson, MD 21204
Return Shipping Exceptions:
- Order is returned with “Return to Sender” notice. Writing Return to Sender is not an acceptable way to return an order. It will not be received by our warehouse and your shipper will return it to the return shipping address. If it is accepted by our warehouse, a $15 fee will apply. This fee will be deducted from your refund.
- Returned item is not securely packaged for transit. Items not properly secured to prevent damage in transit are subject to a $15 fee. Please use original packing materials or a sturdy box with proper packing. Padded envelopes will not be accepted as goods are often damaged and are unable to be returned to manufacturer.
- Returned item is damaged in transit. Return items damaged in transit will not be accepted for return or exchange.
- Returned item arrives with postage due. If your return arrives with postage due, your order will be refused at the time of delivery. If your package is accepted, a flat $15 postage due fee will be deducted from your refund.
As soon as a return arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.
Please allow up to two weeks for the return to be processed, at which time a refund, credit or exchange will be made. If you wish to inquire about your return, email [email protected].